Bilingual /Customer Service Representataive (North Hollywood)

Looking to fill this asap!!! The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities: • Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
Taking orders over the phone, heavy data entry and provide support to Sales Representatives.
• Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
• Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
Requirements: • 3 years’ experience • Food Service Distribution Industry • Excellent written and verbal communication skills • Ability to address complaints and issues with effective solutions and a positive attitude • Passion for delighting customers with above and beyond service • Excellent time-management and prioritization skills • Bi-Lingual in Spanish