Customer Service Assistant

```Duties:``` - Provide exceptional customer service by answering incoming calls, responding to customer inquiries, and resolving customer issues in a professional and timely manner.
- Conduct outbound calls to follow up with customers, provide updates, and gather feedback.
- Perform data entry tasks accurately and efficiently to update customer information and maintain records.
- Demonstrate excellent phone etiquette by maintaining a friendly and helpful demeanor while communicating with customers.
- Utilize strong English language skills to effectively communicate with customers, both verbally and in writing.
- Collaborate with team members to ensure customer satisfaction and achieve sales goals.
- Analyze customer needs and recommend appropriate products or services to enhance their experience.
- Upsell products or services when appropriate to maximize sales opportunities.
```Skills:``` - Multilingual abilities are a plus, as it allows for effective communication with a diverse customer base.
- Proficiency in outbound calling techniques to engage customers and gather necessary information.
- Strong data entry skills to accurately input and update customer information.
- Excellent phone etiquette, including active listening skills and the ability to handle challenging customer interactions.
- Exceptional English language skills, both written and verbal, to effectively communicate with customers.
- Prior experience in a customer service role is preferred, as it demonstrates the ability to provide high-quality service.
- Sales experience is beneficial for upselling opportunities and achieving sales targets.
- Strong interpersonal skills to build rapport with customers and establish long-lasting relationships.
Please note that this job description is not exhaustive and additional duties may be assigned as needed.
Job Type: Full-time Pay: $19.
54 - $23.
53 per hour Expected hours: 17 per week Benefits: * On-the-job training Experience level: * 2 years Shift: * Day shift Weekly day range: * Monday to Friday Work setting: * Call center * In-person * Office Work Location: In person