Description:General Responsibilities:
* Greet and welcome guests in a friendly and professional manner as they arrive.
* Provide tours of the spa facilities, showcasing various amenities and services available to guests.
* Check-in guests efficiently and accurately, ensuring all necessary information is obtained and recorded while verifying guest appointments, confirming treatment preferences, scheduling changes, and special requests.
* Maintain a thorough knowledge of spa services, pricing, and availability to answer guest inquiries effectively.
* Handle cash and credit card transactions, ensuring proper recording and adherence to financial procedures.
* Maintain a clean and organized front desk area and spa boutique, including stocking supplies, promotional materials, and retail items.
* Assist with general administrative tasks, such as answering phone calls, responding to emails, and handling guest inquiries.
* Consistently provide excellent customer service, going above and beyond to exceed guest expectations.
* Build strong relationships with guests, fostering a positive and personalized experience during their spa visit.
* Assist with the check-out process, ensuring accurate billing, and processing payments.
Requirements:Desired Skills and Experiences:
* High school diploma or GED
* Two years experience in the spa, guest services, front desk, or related professional area.
* Must be available to work evenings
* Must be available to work weekends
* SpaSoft management system knowledge is preferred.
* Must be detail-oriented and have the ability to multi-task.
* Ability to be efficient and productive in a fast-paced environment.
* Must have enthusiasm and possess excellent customer service skills.
* Must possess basic math and money-handling skills.
* Enjoy working with people and possess a friendly and outgoing personality.
Job Type: Full-time
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