*About KeebsForAll:*
KeebsForAll (keebsforall.
com) is a dynamic online retailer specializing in mechanical keyboards.
As our company grows, we are in search of motivated individuals eager to join our expanding team.
If you have a passion for delivering exceptional customer service and are fascinated by the e-commerce industry, we encourage you to apply.
*Job Description:*
The E-commerce Support and Returns Coordinator is a pivotal role within our organization, primarily focused on ensuring customer satisfaction through effective communication and handling of returns.
This position is based in our warehouse, where you will also support our warehouse associate with shipping tasks, including the creation of shipping labels, to ensure our products reach our customers efficiently and accurately.
*Key Responsibilities:*
* *Customer Service Management:* Handle all online customer service issues, including inquiries regarding orders, returns, RMA tickets, refunds, and replacements with professionalism and efficiency.
* *Shipping and Label Creation:* Assist in the shipping process by helping our warehouse associate with the creation of shipping labels and ensuring orders are packed and shipped according to our standards.
* *Returns and Claims Processing:* Process returns, manage shipping claims, and work diligently to resolve dispute claims, aiming to increase customer satisfaction.
* *Inventory Support:* Participate in receiving and restocking returned inventory, maintaining an organized and efficient warehouse environment.
* *Documentation and Investigation:* Gather necessary information and documentation to investigate customer claims, ensuring a thorough and fair resolution.
*Requirements:*
* High school diploma or equivalent.
* Fluent in English with excellent verbal and written communication skills.
* A minimum of 2 years of previous work experience, preferably in a warehouse or e-commerce setting.
* Proficient in using inventory management systems and e-commerce platforms.
* Exceptional attention to detail with the ability to multitask in a fast-paced environment.
* Must be organized, responsible, professional, and reliable.
* Proactive, with a strong sense of urgency and ownership of tasks.
Job Types: Full-time, Part-time, Contract
Pay: From $16.
00 per hour
Expected hours: 30 – 35 per week
Benefits:
* Flexible schedule
Experience level:
* 2 years
Weekly day range:
* Monday to Friday
Work setting:
* In-person
Application Question(s):
* Tell us a little bit about your work experience in customer service or warehousing (2 - 3 sentences).
Language:
* English (Required)
Shift availability:
* Day Shift (Required)
Work Location: In person
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