Call Center Representative
Duties:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about products and services to customers
- Resolve customer complaints or issues by investigating problems and finding appropriate solutions
- Keep records of customer interactions, transactions, comments, and complaints
- Follow communication procedures, guidelines, and policies
- Maintain customer databases by entering information accurately
- Process orders, forms, applications, and requests
Skills:
- Excellent communication skills, both verbal and written
- Strong customer service orientation
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in phone etiquette and handling high call volumes
- Fluent in English; multilingual abilities are a plus, especially in Spanish
- Familiarity with medical terminology is preferred
- Previous experience in a medical office or call center is a bonus
Join our team as a Call Center Representative and be part of a dynamic and fast-paced environment.
As a representative of our company, you will play a crucial role in providing exceptional customer service to our clients.
We offer competitive compensation and benefits packages, including medical insurance and opportunities for career growth.
If you have excellent communication skills, enjoy helping others, and thrive in a team-oriented environment, we would love to hear from you.
Apply now to join our team of dedicated professionals!
Job Types: Full-time, Part-time
Pay: $16.
00 - $18.
00 per hour
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Flexible schedule
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Work Location: In person
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