CSR - Customer Service Representative (Bilingual Spanish/English)

*Who we are:* *Ordres.
co is a technology company that offers a complete digital ordering management system for the restaurant industry.
Our service enpowers local small to mid-size businesses to compete with large corporations in the digital ordering competitive market.
* We are looking for a bilingual (Spanish/English) B2B support specialist, who will be responsible to provide enterprise-level assistance to our customers.
You will be responsible for the implementation of customer accounts, and answering customer requests using different communication channels.
Paid training is provided.
If you have phone customer service experience and are tech-savvy, this is a great entry position for you with an opportunity to grow with the organization.
*Job responsibilities:* * Keep records of customer interactions and process customer accounts * Identify, prioritize and escalate (as needed) Customer issues * Manage a large number of Customers' requests via different channels * Proactively follow up and support Customers to ensure a high level of customer satisfaction * Follow standard processes and procedures *Required qualifications:* * Ability to work M-F 9 AM -6 PM * Advanced Spanish knowledge is a must * 1+ years of customer support experience is a must * Detail-oriented with the ability to multitask, prioritize, and manage time effectively * The capacity to work independently as well as in a team *WHAT YOU GET:* * Advancement Opportunities * Collaborative work environment * Friday Company Lunch * Bonus Pay Job Type: Full-time Pay: $18.
00 - $20.
00 per hour Expected hours: 40 per week Experience level: * 2 years Shift: * 8 hour shift * Morning shift Weekly day range: * Monday to Friday Work setting: * In-person * Office Experience: * Phone Customer Service: 2 years (Required) Language: * Spanish (Required) * English (Required) Work Location: In person