IT Field Technician

*About the job* The Field Technician plays a key role in delivering in-person customer service.
This position involves a comprehensive range of IT tasks including implementing, maintaining, and resolving technical issues, as well as supporting and optimizing workstation and server hardware, software, network equipment, cloud migration, and connectivity for our clients.
A customer-centric approach, strong verbal and written communication skills, and a proactive attitude toward client needs are essential.
*Key Responsibilities:* Manage and resolve issues through our ticketing system, ensuring efficient configuration, implementation, monitoring, and support of client IT environments.
This includes: * Windows workstations and server hardware and operating systems.
* Anti-virus/malware software, including remediation strategies.
*Email systems (Office 365, Exchange) and SPAM filtering solutions.
* * Network infrastructure (switches, firewalls, access points).
* Backup systems and data recovery processes.
* Expertise in cloud migration and assisting clients in transitioning to cloud-based solutions and managing related challenges.
* Administration of user accounts, permissions, and access rights.
* Vendor management support.
* Detailed documentation of client environments and issue resolutions.
* Adherence to Service Level Agreements for all customers.
* Setup, deployment, and replacement of Windows desktops, laptops, and server hardware.
* Installation and support of Windows OS, Microsoft Office Suite, and other applications.
* Configuration of network equipment and wireless access points.
* Support for server virtualization technologies like Microsoft Hyper-V and VMWare.
* Mentoring and coaching of junior staff members.
*Experience and Qualifications:* * More than 5 years of hands-on experience in PC hardware, Windows OS, server hardware, and networking equipment.
* Previous experience in working with 3rd party vendors.
* A college diploma or university degree in computer science is preferred.
* Relevant industry certifications (Microsoft, CompTIA, Cisco, etc.
) are advantageous.
* Ability to multitask, prioritize, and manage time efficiently.
* Goal-oriented, organized team player.
* Up-to-date knowledge of new systems, information, software, and upgrades.
* The ability to physically stand, bend, squat, and lift equipment.
*Interpersonal Skills:* Onsite Technician must be customer service focused.
As this position involves direct interaction with clients, it is crucial to possess excellent written and verbal communication skills.
The ability to articulate complex technical information in an accessible, user-friendly manner is essential, as is the capacity to engage effectively with technical colleagues.
A collaborative approach in working with peers to troubleshoot and devise optimal solutions for client needs is fundamental to this role.
*Work Conditions:* This role involves significant local travel, with approximately 90% of time allocated to on-site client engagements, necessitating a clean driving record.
While after-hours work is minimal, availability for on-call support as needed is essential.
The position demands the physical ability to sit or stand for prolonged periods.
Additionally, it requires the capability to lift and transport moderately heavy items, such as computer equipment and peripherals.
Occasionally, the job may involve climbing ladders or operating in confined spaces like under desks or in data closets.
_*Benefits:*_ * _Dental Insurance_ * _Health insurance_ * _Life insurance_ * _Vision insurance_ * _401(k)_ *About Novesh LLC* Novesh is a digital engineering company, specializing in advanced solutions for both defense and commercial sectors.
We provide innovative digital engineering solutions, committed to empowering businesses and organizations by elevating their digital infrastructure and enhancing cybersecurity resilience.
Central to our mission is supporting companies on their path to digital transformation.
We excel in a range of services including computer systems design, software development, Industrial IoT integration, digital twins, and sophisticated automation and control systems.
Our expertise extends to data science and visualizations, offering structured and unstructured data analysis, modeling, simulations, predictive analysis, diagnostic model design, and data mining.
In the area of AI/ML, we focus on machine learning, prescriptive/predictive modeling, deep learning, and neural networks.
Novesh also provides comprehensive cybersecurity services, covering operational technology/ICS security, IT and cloud security, device protection, and compliance and risk assessments.
Our infrastructure and cloud services include designing architectural roadmaps, guiding cloud migration, and crafting both private and public cloud designs.
If you can demonstrate that you meet the criteria above, please apply via Novesh website, www.
novesh.
om from the career section or email us your resume and letter of application to jobs@novesh.
com.
*Equal Employment Opportunity* Novesh is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
Novesh is committed to providing reasonable accommodation to individuals with disabilities.
If you are a qualified individual with a disability and either need assistance applying online or need to request an accommodation during the interview process, please email jobs@novesh.
com.
Job Type: Full-time Pay: $30.
00 - $35.
00 per hour Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance Experience level: * 5 years Schedule: * 8 hour shift * Monday to Friday Ability to Relocate: * Westlake Village, CA 91362: Relocate before starting work (Required) Work Location: In person