FT Shift Lead | Alfred Ventura Place

Position: Shift Lead Reports to: Assistant Manager, Cafe Manager Wage: $18.
00/hr + tips ($22.
00 - $26.
00 per hour approximately) But First, Coffee.
® Alfred opened the doors to its first location on tree-lined Melrose Place in January of 2013.
Guided by our three core values —TEAM CULTURE, CUSTOMER EXPERIENCE and QUALITY PRODUCTS — we have built a passionate following with our innovative drinks, eye-catching design, and top-notch customer service.
Whether you’re visiting a location in Los Angeles, Austin, San Francisco or the Middle East, your Alfred experience may look different, but our mission is singular: for every customer, both brand new and fiercely loyal, to walk out of Alfred as thrilled with their visit as they are with their beverage.
Summary: The shift lead assists the management team in maintaining a hospitable environment that provides efficient and friendly service and helps to ensure a quality experience for our guests, as well as our employees.
Shift leads assist in training new staff, advocating for and assisting in employee development, delivering product knowledge to guests and staff, encouraging safe work practices, and demonstrating a commitment to upholding hospitality and Alfred employee expectations.
This position helps support and guide team members on the floor and serves as the manager on duty in the absence of the cafe and/or assistant manager.
In addition to fulfilling the normal responsibilities of a barista, shift leads help to ensure daily operating tasks are completed in a timely manner, assist in opening and closing duties, and are accountable for reconciliation of the POS and cash handling.
Shift leads help to ensure overall adherence to Alfred company standards in the areas of beverage preparation, quality control, store cleanliness, organization, and their relation to company core values.
The shift lead serves as a role model and resource for all baristas, and must be able to effectively problem solve and make important business decisions in the absence of the Assistant Manager and Café Manager.
Responsibilities: Maintains and upholds all service expectations within a barista role and leads by example.
Provides effective leadership during a shift to ensure that excellent cafe operations are consistently achieved.
Ability to think on their feet and problem solve in the event of any work-related obstacles.
Contributes to a team-oriented environment by recognizing employee accomplishments.
Provides support for inventory and order placement.
Provides exemplary customer service and serves as an on-the-job role model for exceptional hospitality.
Ensures that all staff clock in and out at the beginning and end of shift, as well as for any breaks lasting longer than 10 minutes.
Assists with new employee training via camera-check feedback, positive reinforcement, and providing detailed feedback to the management team.
Properly handles all cash drawer and tip procedures for both opening and closing shifts.
Understands and is able to explain to customers the various beverages, products, food items, and services of the cafe, and ensures staff does as well.
Process information and merchandise through the POS register system.
Helps ensure that employees prepare food and beverages to Alfred standards for quality, consistency, and timeliness.
Help build baristas’ knowledge of coffee and tea flavors, blends, and origins.
Proficiency on bar and ability to assist baristas with dialing in, proper steaming techniques, and other drink building procedures.
Helps to maintain a clean, organized, and stocked cafe environment to ensure smooth daily operations and proper setup and breakdown of cafe.
Checks refrigerator temperatures throughout the day, each day, in an effort to maintain that company and Los Angeles County Department of Environmental Health standards are upheld.
Helps enforce proper safety and sanitation procedures, and completes HACCP in a timely manner.
Assists in receiving and handling product deliveries.
Anticipates customer and cafe needs through careful evaluation of environment and customer cues.
Helps maintain a supportive and accessible work environment for employees and guests.
Works together with Coffee Program Trainer to develop and support new baristas.
Maintains excellent and consistent attendance and punctuality.
Answers all customer questions, concerns, and complaints professionally to ensure Alfred Hospitality standards.
Properly documents any employee or customer injuries that take place in the café through the use of Incident Reports, and communicates to the management team.
Completes the AM/PM Daily Cafe Log and utilizes additional channels of communication, such as Slack and email.
Delegates staff to particular stations (barista, register, expo, handoff, swing) and runs the shift to ensure maximum operational workflow.
Develops inclusive rapport with employees through a keen understanding of individual motivation, needs, and concerns.
Follow the Disciplinary Flowchart to issue verbal and written warnings to staff when warranted.
Helps the management team in assessing staffing needs based on business flow, sending employees home, or calling for additional staff as needed.
Delegates duties and responsibilities, assigning specific tasks and ensuring team members complete all specified tasks in a timely manner.
Adhere to all policies and procedures outlined in Company’s employee handbook.
Any other tasks that may be assigned to meet company goals.
Previous experience in a café or restaurant setting preferred a plus, but not required.
A passion for working with the public in a customer-facing capacity.
Strong communication and interpersonal skills.
Ability to work well in a team environment and under pressure.
Positive attitude and willingness to learn.
FULL TIME Full-time employees must maintain an average of 30 hours per week to maintain full-time status.
Physical Requirements Able to lift up to 20 pounds without assistance.
Move quickly and efficiently from one area of the café to another.
Ability to hear and communicate effectively in English.
Good vision, including the ability to see details at close range.
Flexibility to bend and squat as necessary to perform cleaning and stocking tasks.
Ability to stand for extended periods and work in a fast-paced environment.
Capable of operating a cash register or tablet device to enter customer orders accurately and efficiently.
Ability to speak clearly and project voice to effectively communicate with customers and team members.
What You’ll Get: Wage: $18.
00/hr + tips ($22.
00 - $26.
00 per hour approximately) Medical, Dental, & Vision insurance packages - FT employees 401k plan Vacation PTO (FT employees) & Sick time accrual Employee discounts Free coffee & pastry each shift Performance reviews (90-day & annual review) Annual bonuses & raises Open Path - Therapy Reimbursement Equal Opportunity Employer At Alfred Coffee, we are committed to Equal Employment Opportunity and to attracting, developing and promoting the most qualified employees regardless of their race, sex, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, genetics, or any other status protected by state or federal law, and we prohibit employee harassment or discrimination of any kind on the basis of any such protected status.