Case Manager / Housing Navigator

*CASE MANAGER / HOUSING NAVIGATOR with One Stop Emergency Services Program* *JOB DESCRIPTION* *Responsibilities and Duties:* *Responsibilities and Duties:* Pukúu Cultural Community Services (Pukúu CCS) seeks a Case Manager/Housing Navigator to join our One Stop Emergency Services (OSES) team to help Native Americans in accessing resources including housing and supportive services.
Through OSES, Pukúu CCS focuses on providing one-on-one support to families and individuals facing deep poverty and multiple special need to help them achieve stable and lasting wellness.
As a case manager, you will assist families and individuals facing multiple needs, specifically those at risk of or experiencing homelessness to link them to the necessary resources like safe and affordable housing and other housing resources, food and transportation assistance, and other community resources, geared towards stability and wellness.
You will work closely with landlords, authority personnel, and organizations that provide social services.
*About the Program:* *One Stop Emergency Services (OSES) *is a program of Pukúu Cultural Community Services, a Native American serving non-profit founded by the local Tribe, the Fernandeño Tataviam Band of Mission Indians.
OSES was created to tackle economic disparities faced by Native Americans in Los Angeles County while providing and connecting community members to social service supports while promoting culturally based activities that protect and promote health and well-being.
This includes keeping AIAN individuals/ families in their homes, making sure they have adequate utilities and ensuring that folks can procure emergency items and needs.
Currently, OSES provides rental assistance, rent burden driven subsidy program, and hotel/motel voucher stays for AIAN and communities in need of stable housing.
*Primary Job Duties:* The Case Manager may expect the following: 1.
Creates individualized services/needs plans in collaboration with families and individuals to address barriers and meet their desired goals that may include housing stability, utility assistance, food security and link to other supportive services.
2.
Provide referrals and direct linkages, such as but not limited to, additional local supportive services, resources, and groups to increase wellness and self-sufficiency.
3.
Work collaboratively with other agencies, such as LAHSA, the Los Angeles City/County Native American Indian Commission, housing providers, and social service providers to support individuals/families progress towards stability and stable housing.
4.
Serve as a liaison to landlords and conduct landlord engagement activities focused on building relationships with landlords and property owners to explain third party payment programs to encourage landlord participation.
5.
Outreaching to services providers, housing entities, and community-based organizations to identify new and existing housing opportunities, supportive services, and mainstream benefits.
*Knowledge, Skills, and Abilities* _Required_ · Compassion for the community we serve and passion for the goals of Pukuu and OSES.
· Exceptional work ethic: time management, organized, punctual, good judgment and uphold confidentiality.
· Ability to read and interpret documents such as procedure manuals, housing policies, and operating instructions.
Ability to write reports and correspondence.
Ability to speak effectively before groups of community members, clients or employees of an organization.
· Ability to speak effectively before groups of community members, and employees of the organization.
· Ability to calculate figures and amounts as necessary for the implementation of budgets.
· Intermediate computer skills and willing to learn more skills.
· Available and willing to travel as needed.
· Available to work evening and weekend hours as needed.
_Desired_ · Experience working with Native American organizations or Tribes.
· Experience with mental health services, homeless services, and case management.
· Demonstrated track record implementing job duties as listed above.
· Ability to explain policies, procedures, directions and represent Pukuu’s philosophy and values to a wide range of audiences including the community we serve, programmatic team members, management and the public.
· Familiarity with 1) Microsoft products (e.
g.
, Word, Excel, PowerPoint), 2) virtual meeting platforms (e.
g.
, Zoom, Microsoft Teams), and 3) office administration abilities (e.
g.
, cloud files, contact lists, calendaring, managing existing clients and prospects); 4) client relationship management software.
*Education and Experience* · BA/BS degree in a health or human/social service-related field; or · A mix of education and 2-3 years of work-related experience / case management *Benefits*: Benefits package includes medical insurance, dental insurance, paid holidays, paid vacation time, sick time, 401k Retirement Plan and training.
Eligible for benefits after period of days.
*Setting: *Pukúu Cultural Community Services is a Native American serving non-profit corporation, which provides social services, youth services, health education, and outdoor environmental programming.
*Policies and Requirements:*This position is classified as a sedentary environment.
Exerting up to ten- twenty pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Sedentary work involves sitting most of the time.
Walking and standing are required regularly in the office and at outreach events.
Regularly talking and hearing with staff and community.
Moderate noise level in the office setting and loud noise level in outreach events.
The successful applicant for employment will meet requirements of background check, work authorization, meet insurance requirements, possess vehicle for reliable transportation, clean DMV record, pass a drug test, maintain a drug free workplace, and abide by all applicable laws.
All employees must comply with Pukúu’s workplace policies.
*Confidentiality* This position develops, maintains, and is responsible for safeguarding electronic and hardcopy files containing sensitive and proprietary information.
The position must maintain confidentiality of all work product or files pertaining to Pukúu Cultural Community Services, and the Fernandeño Tataviam Band of Mission Indians, tribal departments, citizens, and all other material that may identify individuals by name (either directly or by reference), as set forth by the Tribe and Pukúu.
Any violation in this matter may result in immediate termination of employment.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.
Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.
To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently.
Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.
The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
er / Housing Navigator that desires growth working with small and medium sized organization.
The Case Manager will handle multiple job tasks and multiple programs, covering the full spectrum of program and case management, as well as some administrative duties.
* Is trustworthy, organized, and punctual.
* Has exceptional work ethics.
* Detail oriented and comfortable with entering significant amounts of data without error.
* Maintains professional weekday schedule with time management / organizational skills.
* Strength with prioritizing multiple competing tasks to meet deadlines.
* Strong proficiency in Salesforce, Microsoft Teams, Word, and Excel.
* Experience with office administration: Microsoft SharePoint, cloud files, contact lists, calendaring, managing existing clients and prospects.
* Proactive problem-solver that is assertive and recommends solutions.
* Exercises good judgment and maintains a high level of confidentiality with client data.
* Strong professional communication skills.
* Must have strength in achieving results via email and phone professionally and tactfully (will interact with clients).
* Takes initiative, communicates with Administrative Team and supervisor regularly regarding concerns.
* Other duties, as directed by the Executive Director, Operations Manager, and Administration Team.
* Participate in daily morning manager check-ins and attend all staff meetings.
* Organizes, manages, and maintains accurate online folder tree filing.
* Categorizes, organizes, and labels all incoming paperwork including client notes daily via the Homeless Management Information System (HMIS), Salesforce, and SharePoint within 48 hours.
* Assists with new file clean-up, sets up and manages projects, as needed.
* Responds to calls/emails promptly, schedules appointments with current and prospective clients.
* Routine office tasks such as printing/copying/scanning/filing/mailing * Provide individual case management referrals, and basic need linkages not limited to additional supportive services for individuals/families.
* Process applications, screen referrals, provide intakes and conduct ongoing assessments of clients and prospective clients.
* Provide crisis management services to support individuals and families from various experiences and backgrounds in a way that upholds their dignity and self-determination.
* Provide ongoing outreach, marketing, and client/community cultivation.
* Work occasional evenings and weekends as needed * Responsible for reporting abuse, as a Mandated Reporter which includes immediately reporting any concerns with respect to violation of a person's rights, actual and/or suspected abuse.
* Present client case reviews to the Administration team on a weekly basis.
*Qualifications:* * Bachelor’s Degree in a field pertaining to Social Services * Must provide 3 professional references.
* Two (2) years case management/client advocacy services with families or individuals experiencing homelessness or at-risk of homelessness.
* Six (6) months experience utilizing evidence-based practices in a social services field * Ability to multi-task and have excellent management, planning, and organizational skills * Proficient in general computer use (this will be tested).
* Must have intermediate skills in technological applications and online platforms such as Zoom, and Microsoft Word, Excel, PowerPoint, Outlook, SharePoint, and Teams.
* Must be able to travel and participate in local, regional, and state training as recommended to meet the goals and objectives of the project.
* Ability to meet California minimum and Pukúu insurance requirements * Complete a Background check (security and trust are of the upmost importance).
* Required work authorization (verification of the identity and employment authorization of individual applying).
* Valid California driver's license and good driving record.
* Access to a personal vehicle to be used to conduct Pukúu business *Required Experience:* * One (1) year of progressive experience in administrative or program related work.
*Benefits*: None *Drug Testing Policy: *The successful applicant for employment must submit to and pass a drug test for illegal substances prior to employment being confirmed.
*Working Conditions and Physical Requirements:* This position is classified as a sedentary environment.
Exerting up to 30 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Sedentary work involves sitting most of the time.
Walking and standing are required only occasionally.
Desirable Qualifications: * Understanding of American Indian protocols and historical policies.
* Experience working with Native American organizations, processes, and policymaking.
* One (1) year experience utilizing a client tracking database system such as the Homelessness Management Information System (HMIS) and Salesforce * Speaking/writing ability in Spanish Confidentiality This position develops, maintains, and is responsible for safeguarding electronic and hardcopy files containing sensitive and proprietary information.
The Case Manager must maintain confidentiality of all work product or files pertaining to Pukúu Cultural Community Services, and the Fernandeño Tataviam Band of Mission Indians, tribal departments, citizens, and all other material that may identify individuals by name (either directly or by reference), as set forth by the Tribe and Pukúu.
Any violation in this matter may result in immediate termination of employment.
_This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
_ *All Pukúu Cultural Community Services employees must submit to a background check and abide by all Federal and applicable State laws.
All employees must comply with Pukúu’s workplace policies.
* Job Type: Full-time Pay: $19.
50 - $22.
00 per hour Benefits: * 401(k) * Health insurance Schedule: * 8 hour shift * Day shift * Monday to Friday COVID-19 considerations: The Agency is follow both nation-wide and county guidelines for staff safety.
Ability to commute/relocate: * San Fernando Valley, CA: Reliably commute or planning to relocate before starting work (Required) Work Location: Multiple locations