Thousand Oaks based American Recovery Service Incorporated, a business division of FirstSource Solutions, provides legal debt recovery services for a variety of original creditor clients.
*We are seeking a bright and articulate person with strong negotiations skills for a FULL TIME or PARTIME position IN OFFICE here in Thousand Oaks CA.
*
The ideal candidate will possess and demonstrate the following:
* Ability to handle high call volume, inbound/outbound
* Able to successfully negotiate
* Ability to adhere to all state, federal, regulatory and client guidelines
* Excellent written and verbal communication skills are a must
* Collections, telemarketing, sales, or call-center experience preferred.
*Requirements*
Duties of a collector include, but are not limited to:
* Utilize collection demand scripts; and adapt scripts as necessary in order to negotiate/resolve disputes and/or challenges;
* Research accounts with state and federal regulatory bodies to verify/locate responsible parties;
* Maintain an active inventory of no less than 250 accounts while consistently achieving monthly collection goals;
* Use collection systems and technology to monitor, notate and schedule accounts for collection activity;
* Investigate, evaluate, and analyze data in order to determine debtor's ability to pay;
* Adhere to assigned work schedule and hours;
* Attend and participate in all training classes and or meetings requested by management.
Job Types: Full-time, Part-time
Pay: $18.
00 - $20.
00 per hour
Expected hours: 20 – 40 per week
Benefits:
* 401(k)
* Dental insurance
* Disability insurance
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Weekly day range:
* Monday to Friday
Work setting:
* Call center
* Office
Experience:
* Customer service: 1 year (Preferred)
Work Location: In person
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